El Campo Lost Lagoon COVID-19 Update

At this time, ECLL is open and operational. Your safety is a top priority within our resort. 

We are currently still accepting reservations for the 2021 season.

Precautions We Are Taking:
– We have our sanitation staff working diligently around the clock to ensure that all of our facilities are properly cleaned and sanitized, as well as keeping paper towels and hand soap fully stocked.

– All surfaces in the office, including the credit/debit card machine, countertops, doors and handles are being sanitized hourly throughout the day.

– Per our usual protocol, houses and cabins are thoroughly cleaned after each use, including washing and sanitizing all linens and mattress pads, mattresses, floors, surfaces, appliances, bathrooms, showers, sinks, toilets, and door knobs.

– Additional hand sanitizer stations are located around the pool, Chester’s Café, various doorways, etc.

All of us here at El Campo Lost Lagoon are committed to providing you with a clean, healthy environment during your stay. If at any time you are not satisfied with the condition of our establishment, please notify any staff member and we will work hard to correct the situation.

Cancellation Policy

NOTE: All cancellations must be done via email. The email must be time stamped by the minimum days listed below to be eligible for a resort voucher. Camping is an outdoor experience and accordingly we do not offer resort vouchers due to the whims of Mother Nature. Email cancellations to info@eclostlagoon.com. In the event of a mandatory evacuation or closure, a resort voucher will be issued.

RV Site Cancellation Policy: A reservation may be cancelled or changed more than 7 days of the arrival date. Then, a reservation voucher will be issued, minus a non-refundable $25 rebooking fee. A reservation cancelled within 7 days of arrival is forfeited. Vouchers are redeemable for one calendar year from cancellation.

House Cancellation Policy: For any cancellations, the deposit will be forfeited and a voucher for the remainder of the reservation fees will be issued if the reservation is cancelled prior to 30 days of the arrival date. If cancelled within the 30 days of the arrival date, you may receive up to 80% of all charges (less deposit) if your reserved site can be rented. Vouchers are redeemable for one calendar year from cancellation.

Cottage Cancellation Policy: For any cancellations, the deposit will be forfeited and a voucher for the remainder of the reservation fees will be issued if the reservation is cancelled prior to 30 days of the arrival date. If cancelled within the 30 days of the arrival date, you may receive up to 80% of all charges (less deposit) if your reserved site can be rented. Vouchers are redeemable for one calendar year from cancellation.

 

Other Important Info

Day Pass Policy: We do not offer a “Day Pass” option for outside guests. To protect the privacy and quality of stay for our RV campers, we only allow those who reserve an RV site with camper (and their guests) to enjoy our resort.

Pet Policy: Pets are not allowed in any building on the property, pool, or recreation areas. No Pit Bulls or Rottweilers allowed.

Please Note: If you rent a RV site you must physically have a RV on site, you can not just rent a space.